Rules and Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested and reviewed the real-world operation of our platform to ensure clarity and fairness. This page explains who we are, how our platform works, what we expect from players, and what you can expect from us. These rules apply to all play on The Pokies 114 via desktop, mobile and other internet-enabled devices. Please read carefully. If you do not accept any part of these rules you should stop using The Pokies 114 immediately.

Company information and regulatory status

The Pokies 114 is operated by the Company registered under number 3-102-841524, having address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Established in 2021 and based in Costa Rica, we provide online gaming services and a wide range of sports and casino products. Our activities are conducted under the regulatory framework of PAGCOR. Our management and technical teams continuously test and improve systems to maintain fair play and security.

Scope and acceptance

These Terms and Conditions govern your use of The Pokies 114. By registering an account you confirm you have read, understood and accepted these Terms and Conditions in full. We describe in detail the rules covering account registration, deposits, play, bonuses, withdrawals, verification, and breach and termination procedures. These terms are legally binding between you (the player) and the operator of The Pokies 114.

Key points at a glance

Who can play

To use The Pokies 114 you must:

1. Be of legal gambling age as required by the jurisdiction where you live.
2. Reside in a country or region where online gambling with The Pokies 114 is permitted by law.
3. Have full legal capacity to enter into contracts.

It is your responsibility to determine whether online gambling is legal in your jurisdiction and to comply with local laws and regulations. We may refuse service or restrict access where required by law or our policies.

Account registration and identity verification

When you open an account with The Pokies 114 we will ask for information such as name, date of birth, email, phone number and residential address. All details provided must be accurate and truthful. We test our verification flows regularly and may request supporting documents to confirm identity and ownership of payment methods.

Documents we may request

• Government-issued photo ID (passport, national ID card or driver’s licence).
• Proof of address dated within 3 months (utility bill, bank statement or government correspondence).
• Copy of payment card used for deposits (with certain digits obscured for security) or transaction evidence from third-party payment providers.
• Any other documentation required to meet anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.

We will not process withdrawals until we have satisfactorily verified your identity. Verification helps protect your account and prevent fraud. Documents should be clear and legible. Our verification team will review submissions and advise of any further action.

Account security and personal responsibility

As part of our ongoing tests and security assessments, we urge players to keep account credentials safe. You are responsible for all activity occurring under your account. If you suspect unauthorised access, contact our support team immediately. We may suspend or close accounts where security is compromised or where suspicious behaviour is detected.

Multiple accounts and prohibited accounts

Only one account is permitted per person, household or credit/debit card number unless explicitly authorised by us. We take a strict stance against duplicate accounts, bonus abuse and collusion. Our system and manual reviewers analyse play patterns and payment data; if we detect multiple accounts, we will take action including suspension, withholding winnings and closing accounts.

Deposits

Deposits usually reach your The Pokies 114 account promptly once we receive confirmation of funds from your financial institution or virtual wallet. Deposit limits and available methods are shown in the Payments section of your account. We only allow deposits from payment methods in your name unless otherwise agreed by our support team.

Payment and deposit rules we enforce

• Deposit amounts cannot exceed limits set for individual payment methods.
• We may ask for proof of source of funds for large deposits or suspicious transactions.
• Promotional eligibility may be affected by the deposit method used; offers can carry restrictions.
• Deposits should be made for personal entertainment only, not for business or professional play.

Withdrawals

We endeavour to process withdrawals as swiftly as possible. Processing times vary by payment method and by the time needed to verify identity and transaction legitimacy. Once we have processed a withdrawal it may take further time for your bank or payment provider to credit your account. We will provide transaction evidence on request to assist you with your financial institution if issues arise.

Playthrough requirements and method-specific rules

To comply with AML and regulatory obligations we require that deposited funds are wagered before withdrawal in certain cases. Our typical requirements (as tested in our backend processes) are as follows:

• PayID deposits: minimum 1x playthrough of deposited amount before withdrawal.
• Credit/Debit Card deposits: minimum 3x playthrough of deposited amount before withdrawal.

These playthrough requirements may change and may vary by promotion, currency and jurisdiction. Winnings generated from funds that do not meet conditions may be forfeited.

What to expect during a withdrawal

1. Submit a withdrawal request via your account Withdrawals section.
2. We will check that your account is verified and that wagering and bonus conditions have been met.
3. If required, we may request additional documentation; processing will pause until we receive it.
4. Once approved we will process the transfer to your chosen payment method and notify you.

Bonuses, promotions and wagering conditions

We run bonuses and promotions to reward players. Every bonus has its own specific terms including eligible games, wagering requirements, maximum bet limits during bonus play and expiry periods. We recommend reading each promotion's terms before participation.

Common bonus rules you should know

• Only one account per person is permitted for bonus eligibility.
• Bonuses cannot be combined with other offers unless expressly stated.
• If you use strategies designed to exploit wagering requirements, or if we detect irregular play aimed at extracting bonus value without genuine risk, we will cancel wins and void bonuses.
• Bonuses may be valid only on specific games; bets on excluded games will not meet wagering requirements.
• We reserve the right to withdraw, cancel or refuse a bonus at any time if abuse is suspected.

Game fairness and malfunctions

We use certified Random Number Generators (RNGs) and routinely test games for fairness with third-party auditors where applicable. Despite rigorous testing, software or communication problems can occasionally occur. If a game malfunctions the outcome is void and all affected bets will be voided in line with our system logs and partner confirmation. Our decisions in relation to malfunctions are final and binding.

Our malfunction policy — how we handle incidents

1. If a malfunction occurs we will suspend the affected game or round where necessary.
2. We will investigate using server logs, supplier reports and transaction records.
3. We may refund affected players, reverse bets or adjust balances based on the result of the investigation.
4. If funds are lost due to a malfunction we will act in good faith to resolve the issue; resolution may require time while we coordinate with partners.

Prohibited conduct and collusion

We actively monitor for collusion, the use of bots, scripts or automated play and any attempt to manipulate outcomes or bonus mechanics. Examples of prohibited conduct include:

• Using automated software (bots) or programmed devices to place bets or spin games.
• Operating multiple accounts to gain unfair promotional advantage.
• Colluding with other players to influence game outcomes or to share winnings in an attempt to bypass rules.
• Attempting to exploit system errors or engaging in fraudulent chargebacks.

We reserve the right to void winnings, withhold funds, close accounts and refer matters for criminal prosecution where illegal activity is suspected.

Breaches, suspension and termination

If you breach any of these Terms and Conditions, we may at our discretion suspend your account, withhold funds and terminate access. Breaches include but are not limited to providing false information, identity theft, money laundering suspicions, duplicate accounts, bonus abuse and fraudulent transactions. When suspending or terminating we will notify you and explain the reason where appropriate and permitted by law.

Appeals and dispute resolution

If you disagree with a decision made by The Pokies 114 you may raise a dispute with our support team. We will investigate and respond. If you remain unsatisfied you may escalate to the regulatory body referenced in your account terms where applicable. Our internal review process aims to be transparent and timely; however some investigations require detailed forensic checks and partner coordination, which can extend the resolution time.

Privacy, data protection and AML

We collect and process personal data to provide our services, comply with legal and regulatory obligations, and protect against fraud. We implement industry-standard security measures to protect data in transit and at rest. We may share information with compliance partners, payment processors, fraud prevention agencies and regulators where required. By using The Pokies 114 you consent to this processing in accordance with our Privacy Policy.

Responsible gambling

We encourage safe play. During our system tests and daily operations we provide players with tools to control their gambling, including deposit limits, session limits and self-exclusion options. If you feel gambling is causing harm, please seek help immediately and use the account limitations available or contact our support to implement self-exclusion.

Tools and support

• Deposit limits: set daily, weekly or monthly ceilings on deposits.
• Loss limits: limit the amount you can lose in a given period.
• Session reminders and time-outs to break long play sessions.
• Self-exclusion options for short-term or permanent exclusion.

To activate these features contact support or change settings in your account if available. If you need further assistance, consult local gambling support organisations for confidential help.

How we investigate suspicious activity

We combine automated monitoring with manual reviews. Our systems flag unusual patterns such as rapid bet placement, repeated high-value wins inconsistent with history, multiple accounts linked to the same payment method, or geographic irregularities. When activity is flagged we may do the following:

1. Temporarily freeze relevant funds and suspend affected accounts.
2. Request identity and provenance documentation from the player.
3. Collaborate with payment partners to trace transactions.
4. Report confirmed illegal activity to law enforcement and regulatory authorities.

Communication and support

Our support team will communicate via the contact methods you provide during registration. We log interactions to ensure transparency and quality control. If you need help with verification, withdrawals, responsible gambling tools or dispute resolution, contact support and include your account details and nature of the issue. We respond as quickly as operationally possible, and complex matters may require additional time to resolve.

Changes to these Terms

We reserve the right to amend these Terms and Conditions at any time for reasons including legal or regulatory changes, fraud prevention, improvement of customer service or commercial needs. Material changes will be communicated by notification on your account or via other reasonable means. Continued use of The Pokies 114 after changes implies acceptance of the updated terms.

Final provisions and governing law

These Terms and Conditions are governed by the laws applicable to our operation and the regulatory framework under which we operate, including the oversight stated in your account documentation. Where law requires different rules to apply to you locally, those laws will apply to the extent mandatory. If any provision of these Terms is found invalid, the remainder will continue in full force.

What to do if you have concerns

If you have any concerns about play, transactions or behaviour on The Pokies 114, contact our support team immediately. Provide account details, transaction identifiers and relevant screenshots where possible. We test our support processes frequently to make sure they are responsive and helpful. We strive to resolve issues fairly and transparently, and to maintain trust between players and the platform.

Our promise

We test and monitor our systems daily. Our objective at The Pokies 114 is to offer a secure, fair and enjoyable gaming environment for all players. We aim to apply the rules in a consistent manner while protecting players and the integrity of the platform.

Quick reference checklist for players

• Read these Rules before registering an account.
• Use accurate personal information and be prepared to verify identity when requested.
• Only use payment methods in your name and respect deposit/withdrawal playthrough rules.
• Abide by bonus terms and avoid strategies that exploit promotional offers.
• Report account compromise or suspicious activity to support immediately.
• Use responsible gambling tools and seek help if play becomes a problem.

If you need further clarification or wish to raise a dispute, contact our support team via your account messaging facility. Our review teams perform thorough investigations and we will communicate outcomes in accordance with privacy and regulatory requirements. Thank you for choosing The Pokies 114 — we are committed to safe, fair and enjoyable play.